CU Service Network

What is shared branching?

Shared branching is a cooperative service whereby participating credit union members can conduct basic teller transactions in person at a location other than their credit union.

What is a CU Service Center?

A CU Service Center is a credit union or stand-alone facility that welcomes members from participating credit unions to conduct teller transactions. Service Centers serve members of all participating credit unions.

What transactions can I perform at a CU Service Center?

• Deposits
• Withdrawals
• Balance Inquiries
• Loan Payments
• Transfer Funds
• Statement Printouts
• Purchase Official Checks**
• Purchase Gift Cards**
• Notary Service**
  ** These services not available at all facilities.

What accounts will I be able to conduct transactions on?

In most cases, you will be able to conduct transactions on savings, share draft (checking), money market, and loans.

What are the differences between a CU Service Center and my credit union?

A CU Service Center is an extension of your credit union. Your credit union can process loan requests, open IRA and CD accounts, and makes changes or additions to your membership. CU Service Centers only process teller transactions.

What information do I need to bring with me to conduct a transaction at a CU Service Center?

In order to conduct a transaction at a CU Service Center you must bring your credit union name and member number. Additionally you must present a non-expired, non-mutilated identification. You will also be asked for the last four digits of your social security number. If your ID does not match the address on the system, you will also be asked to verify your current address.

What forms of identification are acceptable?

• US or Canada State Issued Driver’s License
• US or Canada State Issued Identification
• Passport
• US Military Identification
• Alien Registration Card or Green Card
• Matricula Consular Card

What if I forget to bring my member number?

CU Service Centers do not have the ability to search for your member number. In the event you forget your member number, you may request to use a courtesy telephone at the CU Service Center to call your credit union.

What if I forget to bring my identification?

Current identification is required to process any transaction at a CU Service Center.

What if I don't want to provide the last four digits of my social security number?

CU Service Centers are required to ask for the last four digits of your social security number to help prevent fraud. You may want to write these numbers unmarked on your transaction form so the teller doesn’t have to ask you for that information out loud.

How long does it take the transaction to reach my account?

Transactions conducted at a CU Service Center appear immediately on your account. There is no time delay.

How can I find a CU Service Center?

There are over 4,000 CU Service Centers nationally and internationally.

Click here to find the location nearest you.

What information can't I get from a CU Service Center?

CU Service Centers cannot answer specific questions about an account, conduct any type of lending, open new accounts or services, provide information or conduct transactions over the telephone, or order checks. Please contact your credit union directly for such items.

Is there going to be a hold placed on my CU Service Center deposit?

CU Service Centers do not place holds on deposited items. It is your credit union that decides whether or not a hold will be placed. You received a “Funds Availability Disclosure” from your credit union sometime in the past, most likely when you opened your account. This document tells you about holds on deposits. Please contact your credit union with any questions you might have regarding funds availability.