Credit Union Service Network

Your Guide to Convenience

Making your life easier is what shared branching is all about. Credit Unions from all 50 states offer their members more convenience by opening their doors to each other's members. These locations are known as Service Centers. While other financial institutions are in the business to make a profit and please stockholders, credit unions operate to serve their member owners.

If you belong to a participating credit union, you may access your accounts at any CU Service Center location. Just look for the swirl!

Required Information and Documentation

In order to conduct transactions at a Service Center you need your Credit Union name and member number. You must present non-expired, non-mutilated photo identification. Approved identification is:

• State Issued Driver's License (US or Canada)
• State Issued Identification (US or Canada)
• US Military Identification
• Alien Registration Card
• Passport
• Matricula Consular Card

You must present ID and will also be asked to verify the last 4 digits of your social security number.

A signature is required for all transactions.

You may perform the following financial transactions:

• Deposits
• Withdrawals
• Transfers
• Loan Payments and Advances
• Balance Inquiries
• Statement Print
• Official Checks*
• Gift Cards*
• Notary Service*
• *May not be available at all locations

Special Note:
**Service Centers do not place holds on deposited items. You must contact your own credit union for information regarding funds availability.
**Some locations have restricted access or limited transactional functionality.

Contact your credit union directly for:

• Make changes to accounts including name and address
• Ordering checks
• New services or accounts
• Order checks
• Negotiate third party checks or foreign items

Additional Information

Checks Payable to Non-Members: A Service Center serves as an agent of your Credit Union and is unable to cash checks made payable to non-members. Any non-member to whom you have written a check will have to contact your credit union directly to cash it.

Loose Coin: Loose coin is not accepted at all Service Center locations. If the Service Center you go to does not have a change counter, they will only accept rolled coins. Individual Service Centers choose whether they will accept rolled coins or not. There may be a fee associated with this service.

Business Accounts: To conduct transactions on a business account, both the business name and your name must appear on the account.

Courtesy Telephone: Courtesy telephones to contact your credit union are available for you to use during credit union business hours at most locations.

Off-line: When a Service Center's computer system is off-line or the connection to your credit union is unavailable, cash back on deposits or withdrawals cannot be processed. Deposits with no cash back are the only transactions that may be accepted.

Service Fees

You can expect to pay a nominal fee on the following items at any Service Center:

• Official (Teller) Checks
• Gift Cards
• Stop Payments on Official (Teller) Checks
• Notary
• Check deposits in excess of 15 checks

These services are not available at all locations. Please contact the Service Center directly for more information regarding specific services and any associated fees.

Click here to see Service Center locations